This is the second time I have been here and had less than stellar service. Last time, they said they check the air in the tires but when I got it back, the same tire was still low and I had to ask them to re-fill it. (ie. they lied). The second and last time I went there for an oil change, and they left the filter loose, allowing oil to seep out for a few days before I noticed the drops on the garage floor and checked their work and saw the filter leaking. I wont be back. More: After returning to the location at 60th and Portland Ave in South Minneapolis, the manager did profusely apologize for the service that did not meet their standards or mine. They took the car in immediately, and found that they had managed to crinkle the gasket on the oil filter, causing the leakage. They replace the filter, and gasket, topped off the oil, and then Degreased the bottom and top of the affected area. It looks back to normal now. Thank you for rectifying the situation. Oh, and the manager gave me some 15% off discount coupons which I passed on to acquaintances. Thanks Nick. Good to see a company stand behind their work. I've changed my rating.
Your review indicates service that is nowhere near what we consider to be our standards. Our team strives to make sure each visit is a good one. Please reach out to Randy at 612-703-8221 so that we can learn more about your experience and come to a positive resolution. Thank you.
- Honest-1 Auto Care Diamond Lake