Extended Auto Repair Warranties Accepted

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Diamond Lake Auto Repair

(612) 294-6283updated hours:
Mon - Fri: 7:00 AM - 7:00 PM
Facebook Carfax 2023 | Honest-1 Auto Care Diamond Lake
5

I bring my car in a daily early, even the wrong time. I’m told the car will be done by closing, which is 6 PM. I get a call at 5 PM. Oil change done and tire fixed. Always straight advice, good service, a fair price and trustworthy.

Thank you Michael we are glad that you had such a wonderful auto repair experience with us. Please come back and see us the next time you need an oil change or any other services.

- Honest-1 Auto Care Diamond Lake
2

I don’t usually write a negative review, but I unfortunately did not have a great experience repairing my vehicle. First, I believe the service was overly expensive. I understand that cars are never cheap to fix, but I wasn’t expecting it to be anywhere near what I was quoted, and with the way I was offered pretty nice discounts if I consented you more repairs, I believe some services could be charged at a more competitive price. Second, and perhaps most frustrating, was that my vehicle was not done at the time I was told it would be done. I had spoken to a representative twice on Tuesday to confirm that my vehicle would be ready for pickup by the end of the work day Tuesday. After the second conversation, I was assured it would be done by the time I got there at 5pm. When I arrived at 5pm, I was informed that my vehicle wouldn’t be ready until the next day at 11am because a mechanic had stepped out for the day to complete a test of some kind. Unfortunately, this change wasn’t communicated to me, and when I arrived to pick it up, I got an apology that didn’t feel sincere, and I wasn’t offered a rental car or any other form of reconciliation for the inconvenience. I understand that things happen, and sometimes things slip through the cracks, but I was on someone else’s time/gas money, and I had to scramble to find transport to and from work the next day. When I finally came to pick up my vehicle, my card was rejected because I’d exceeded my daily limit, and the representative taking my payment just gave it back and said “nope, didn’t go through,” and I don’t think I imagined that there was some intended attitude in the way he said it. I’ll be honest, I don’t think I’ll return. I still have some repairs to complete, and I think I’ll be looking for somewhere with more competitive pricing, that will get the work done on time (or at least communicate any changes and offer temporary solutions), and that will show a bit more patience and kindness to customers who are already there to pay heaps of money for services.

Nathan, our manager at our Diamond Lake Honest-1 location, Nick, is very concerned about your experience. He has tried to reach out to you and would like to discuss your experience. Please call the Diamond Lake location and ask for Nick 612-866-7372

- Honest-1 Auto Care Diamond Lake
3

I did bring my car before noon and after 6 PM they have not call me then I called them and asked then what was the status of my car and Chris told me that they did not have a chance to checked my car that it maybe the next day or after. So why they never called me to let me know that they did not check my car?? Also as always they mentioned other repairs that the dealership did not mentioned and make me wonder if they were needed.

5

Very friendly, professional and the work was completed promptly. Will be back for future service needs

5

I was 20 minutes early. My oil change got done early which help me with my other errands.

5

Very professional and fast!

5

Great customer service! Friendly staff. I have been going to Honest 1 for years and have no complaints. Thank you Chris for another wonderful experience :-)

5

I made an appointment for an oil change and tire rotation. The service was great and they finished in 45 min. They have wifi so I could do some work while I waited. I'll come back here for my next oil change, thanks.

5

My Jeep is my baby and I plan on driving it forever! Honest-1 is my new go-to to help me make that happen. I can trust them to be straight with me about what needs to be taken care of, both in terms of repairs and preventative maintenance. This means the world to me!! Thank you Chris and Nick for your help!!!

5

Mudslick coupon oil changes are the best value in the metro

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