SHAME on Honest One !! We have had our Nissan Rogue serviced by this company several times in the past. We brought our Nissan in to have a light bulb changed in our headlamp.Once the mechanic stopped wondering around it took less than 10 minutes to changed . That is all that was done, just a simple light bulb.They charged $30.00 for labor and $40.00 for a light bulb.I realize that your business is down but to gouge a senior $70 for a light bulb is shameful. To put this in perspective, I had both headlight bulbs changed last November for $38.00 . I am a business owner myself and realize these are hard times but must we resort to this ? Also, it was cold and misty outside and they made two senior woman stand outside instead of sliding down the counter and allowing us to stand indoors and still maintain a safe distance since it only took a couple of minutes. I hope the $70.00 was worth losing my business and referrals.
Louise, Thanks for giving us the opportunity to earn your business and thank you for bringing your visit to our attention. We checked into the pricing on your headlight repair and considering our 3-year, 36k nationwide parts and labor warranty and the quality of parts we use to offer this warranty we feel our price was well within industry guidelines. Our intention is always to offer a warm comfortable waiting space for everyone to have a snack or coffee and relax while we service your vehicle. We had to make a hard decision and follow the CDC guidelines due to the COVID-19 and close our showroom due to the size is not safe for the spacing required by the CDC. We do always offer a free shuttle ride or free loaner for your convenience. Please except our apologies for your visit with us and hopefully we can be of help to you in the future. If you would like to discuss your visit the owner Randy would be happy to talk 763-535-5599
- Honest-1 Auto Care Diamond Lake