Diamond Lake Auto Repair

(612) 866-7372updated hours:
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
5

I've been bringing my car here for routine maintenance and oil changes for a couple years now. I have always been happy with the work done and anytime something unexpected has come up, they've always been great with updates. This is my neighborhood place but I would go out of the way to bring my car here.

5

Customer service was great! I brought my car in because I check engine light came on. Chris was able to determine what the issue was and fix it in a timely manner. He also said that if the check engine light comes on again anytime soon I can bring it back in for a free diagnostic!

5

My family is now on our third car that we have taken to this team and I won’t go anywhere else. We have needed simple things such as oil changes to more complicated repairs such as engine work. This team is always honest, reliable, and more than fair. I never have to worry that they are going to try and sell me something I don’t need. They give me a full list of anything my car needs and then work with me to figure out the things that have to be done and the things that can wait. Needing car repairs before this team was difficult and I always felt like some one wanted to sell me something I didn’t need. Honest One is our car care home.

4

If you're just getting an oil change exceptional anything beyond that and you will be paying far above what any reasonable mechanic would consider charging.

4

Good place to go

Thanks Jonathan, we are glad you had a pleasant experience but we would love to know more about what we can work on to earn that fifth satr next time!

- Honest-1 Auto Care Diamond Lake
4

Good but getting expensive.

Thank you for your feedback Mark. We are glad you had a great experience. We would like to remind you that we offer several coupons and specials on our website to help you save money. We hope you take advantage of our savings next time!

- Honest-1 Auto Care Diamond Lake
5

Oil change and tire rotation completed....with a discount! Thank you!

5

It is really good to have trustworthy mechanics in the neighborhood. Really good work and reliable.

5

I bring my car in a daily early, even the wrong time. I’m told the car will be done by closing, which is 6 PM. I get a call at 5 PM. Oil change done and tire fixed. Always straight advice, good service, a fair price and trustworthy.

Thank you Michael we are glad that you had such a wonderful auto repair experience with us. Please come back and see us the next time you need an oil change or any other services.

- Honest-1 Auto Care Diamond Lake
2

I don’t usually write a negative review, but I unfortunately did not have a great experience repairing my vehicle. First, I believe the service was overly expensive. I understand that cars are never cheap to fix, but I wasn’t expecting it to be anywhere near what I was quoted, and with the way I was offered pretty nice discounts if I consented you more repairs, I believe some services could be charged at a more competitive price. Second, and perhaps most frustrating, was that my vehicle was not done at the time I was told it would be done. I had spoken to a representative twice on Tuesday to confirm that my vehicle would be ready for pickup by the end of the work day Tuesday. After the second conversation, I was assured it would be done by the time I got there at 5pm. When I arrived at 5pm, I was informed that my vehicle wouldn’t be ready until the next day at 11am because a mechanic had stepped out for the day to complete a test of some kind. Unfortunately, this change wasn’t communicated to me, and when I arrived to pick it up, I got an apology that didn’t feel sincere, and I wasn’t offered a rental car or any other form of reconciliation for the inconvenience. I understand that things happen, and sometimes things slip through the cracks, but I was on someone else’s time/gas money, and I had to scramble to find transport to and from work the next day. When I finally came to pick up my vehicle, my card was rejected because I’d exceeded my daily limit, and the representative taking my payment just gave it back and said “nope, didn’t go through,” and I don’t think I imagined that there was some intended attitude in the way he said it. I’ll be honest, I don’t think I’ll return. I still have some repairs to complete, and I think I’ll be looking for somewhere with more competitive pricing, that will get the work done on time (or at least communicate any changes and offer temporary solutions), and that will show a bit more patience and kindness to customers who are already there to pay heaps of money for services.

Nathan, our manager at our Diamond Lake Honest-1 location, Nick, is very concerned about your experience. He has tried to reach out to you and would like to discuss your experience. Please call the Diamond Lake location and ask for Nick 612-866-7372

- Honest-1 Auto Care Diamond Lake
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