Diamond Lake Auto Repair

Took my 2011 Honda Civic in for A/C relay switch replacement, and front left ball bearing replacement. They quoted me 800 to 900 dollars for the repair. I authorized it. I get a phone call and they stated that they received the aftermarket ball bearing's part for a Honda Civic, but it did not fit in the knuckle. So, I asked how much more, and they said $1,400.00. They stated "Honda" told them that my model of Honda Civic has issues with the aftermarket part not fitting. So, without freaking out, I called Honda, who had a complete history of my car and asked if this would be true, and they stated that it did not make any sense since the Honda Civic is a very common car. When I confronted this repair shop with that information, they put be on a very brief hold, and came back and said, "We found the Part Bob". It is a shame when mechanics play these types of games, they just deepen the mistrust most people have in auto mechanics. Bye, Bye Honest 1 Auto Repair, never again. Suggestion: Please change your name to Dis-Honest Auto Repair

I usually get good service here. They did fix my issue by attempting the lowest cost option first and thankfully, it worked. Trying to coordinate shuttle service with front desk was a little chaotic and hard to know when someone would arrive. Hope they can smooth that process out so people are not left wondering and waiting. I got a lot of recommendations for vehicle maintenance based on manufacturers guidelines but still don't understand if my vehicle needs them. They seemed too busy that day to go through it with me.

Fast and speedy service, up front and honest, affordable and trustworthy.

Wonderful, trustworthy staff that care for your safety and walk you through their diagnostics. They explained from greatest to least importance on what needed to be amended. I so appreciate this crew! Thank you!

They were quick, easy to talk to gladly helped me get my car fixed after I needed to get more fixing done

Quick professional and honestly easy to work with they didn't mind that I was a bit scatterbrained and were super helpful getting my car back to full.

I had my car towed there when it died. It cost $200 for them to tell me my engine seized up and needs to be replaced. That's "1 hour of diagnostics."

First off, Honest-1 offer discounts in exchange for positive Google reviews, so consider that as you review their 5-star ratings. Here's my story: Over the years, I have brought two different cars in for oil changes, inspections, and other repairs. Recently I tried to utilize their "complimentary roadside assistance" program when I got a flat tire and needed a tow. This program is falsely advertised. The website claims you can get reimbursed for towing and other roadside stuff (flat tires etc) -- up to $75 each occurrence, two times per year. Here's the exact language from the website: "Complimentary roadside assistance is made available to every customer who purchases $25 or more in previous visit services." So having spent hundreds of dollars at this place in the past, I assumed I qualified. It also says you can only get reimbursed 2x per year: "reimbursement for services is limited to two occurrences within a 365 day period." Fine. What I have learned as I have tried to take advantage of this service is that you have to have spent money with them within the last 365 days to qualify for the reimbursement. Which in and of itself is not objectionable as a policy, BUT THAT'S NOT WHAT THE ABOVE LANGUAGE SAYS. "Previous visit services" is totally open-ended and not connected to the stipulation about only getting reimbursed twice per year. I could have called my own tow, but because I was aware of this program and thought it was legit, I called them. Also worth noting that the location I went to (Diamond Lake) had no idea what I was talking about it when I asked about it, had no clue this is something touted on their website. I had to hunt down a corporate phone number to get clarification. The site says you must "call the toll-free services line" and then fax your service receipt in to get reimbursed but guess what? There is no toll-free phone number or fax number listed anywhere on the site. It's almost as though they don't actually want to make it easy for people to get reimbursed..... Anyway, take your business elsewhere and definitely don't rely on these jokers for roadside assistance.