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Diamond Lake Auto Repair

(612) 866-7372updated hours:
Mon - Fri: 7:00 AM - 7:00 PM
Facebook Carfax 2023 | Honest-1 Auto Care Diamond Lake
1

Incredibly dishonest shop. Apparently they were able to delete my review from 10 months ago? So lets try this again. I can provide proof of business here. My transfer case locked up 2 blocks from them exiting HWY 62, Being the closest shop I got it towed here on Sunday night (they were closed). I called them Monday telling them the situation, My entire driveline was seized (front and back tires) and the truck would not move at all, as well a letting them know I left my keys in the gas cap area. Because everything was locked up and couldn't drive, I told them I could tow it elsewhere but they insisted they will diagnose it and they could winch it on a flatbed and shimmy it off into the shop. Which was assuring, as I wasn't sure how'd they get it inside the shop from the parking lot I came in Friday to grab some belongings out of the truck, They couldn't find my keys. Realizing they hadn't even retrieved them from the gas cap where I hid them... This is the first red flag after 4 days of having my truck. The following Tuesday I get a call from the manager I spoke with throughout this whole experience, Quote "we went to drive your truck into the shop and the transfer case blew up" My response being, "you tried to drive my truck into the shop? Manager "Well how else are we supposed to get it in the shop" I screamed at him telling him he mentioned winching it on a flatbed and shimming it off into the shop because all the wheels were locked up, He realized what he told me, fumbled his words and made up a lie stating he just hooked it up to a scan tool and not actually trying to drive it. Note, I really got on it trying to move the truck when it broke down and it would not budge, So I can only imagine how far they revved the truck before it just blew up. Shady shady shop, They still charged me a $109 Diagnostic fee for putting my truck in drive and blowing up my transfer case. COMPLETE lack of accountability, Also deleting my original review..? There was a way to go about what they did but this is just unacceptable, I towed the truck to my house and swapped out what they blew up, They also tried to pry out my shift cable thinking it would let the vehicle roll? So I lost reverse for 2 months until I was able to get this part as well. Just a shi* show

Phil G It is unfortunate that your GMC transfer case locked up and had to be towed in (could additional damage have happened in the towing process). You stated that “you really got on it trying to move the truck when it broke down and it would not budge” (did this add to the damage of the transfer case). We did attempt to move the truck, but the damage was done long before it was left for us to look at. The transfer case was empty of fluid and must have been making noise long before it locked up. As for removing your review from Google we do not have that power, Google does. We have reviews that go back nine years plus. If your Google review was removed, you would need to contact Google. Your Diagnostic fee was $87.18 which is the time we have invested, and the rest would be taxes to the total of $99.01.

- Honest-1 Auto Care Diamond Lake
5

The headlight refresh makes a huge difference. Great job 👍

3

Pros: -Fixed my tire. My car was dropped off there this morning to fix a flat tire. Got my car back and the tire is great. Good job. 👍 Cons: -I noticed that my glove compartment was gone through because all my pens were on the passenger floor. I don't know why exactly you'd have to go through there. - Center council had 7 one dollar bills missing plus some chump change. -Items from the back seat were in the front. Again, I don't know why someone would go in the back seat unless they were looking for something else of value. Ultimately here we are. The company did their job. Good. I'm smart enough that I cannot accuse them specifically of stealing anything because I have no proof. All I can say is the money was there when it was dropped off and it was gone when I picked it up. I know the " take your valuables" policy. I'm not a fool. I'm not concerned with 7 bucks. I'm concerned that a company that is trying to run a fair and ethical practice MIGHT have some employees that hurt their reputation.

5

UPDATE: I spoke with 2 people in charge of the region and met with one of them. They showed me proof on video that the items in my vehicle were already displaced before they drove it into the bay. I am a man of my word and changed the 3-star rating I gave to a 5-star rating. Since they are not responsible for rifling through my car and stealing the money. I owe them an apology and will warn anyone who comes into contact with a towing company called "I SEE YOU TOWING AND RECOVERY". Through the process of elimination, they were the only company that touched my car between leaving me and going to Honest-1. Honest-1 on Portland and 59th has earned my trust back. --- Tommy ------------------------------------------ Pros: -Fixed my tire. My car was dropped off there this morning to fix a flat tire. Got my car back and the tire is great. Good job. 👍 Cons: -I noticed that my glove compartment was gone through because all my pens were on the passenger floor. I don't know why exactly you'd have to go through there. - Center council had 7 one dollar bills missing plus some chump change. -Items from the back seat were in the front. Again, I don't know why someone would go in the back seat unless they were looking for something else of value. Ultimately here we are. The company did their job. Good. I'm smart enough that I cannot accuse them specifically of stealing anything because I have no proof. All I can say is the money was there when it was dropped off and it was gone when I picked it up. I know the " take your valuables" policy. I'm not a fool. I'm not concerned with 7 bucks. I'm concerned that a company that is trying to run a fair and ethical practice MIGHT have some employees that hurt their reputation.

1

Brought my car in to get my brakes done. New to the area and was looking for a new mechanic. This place will NOT be it. Paid twice the price, with a long list of “issues” they found. When I asked why so much they said I could have gone somewhere else. Save your money and find an honest shop.

5

Received top notch excellent service. A squirrel ate through my fuel injector and I stopped in for first time as place is close to my home. All my questions were answered and service was done well and in a timely manner. Thank you!

5

The appointment time was honored and Sean Brown was cordial and courteous. The oil change was concluded within the estimated time and I was given a careful review of repairs the team recommends.

1

This place put my family in danger. Lugs nuts came off while on the highway right after I got a tire rotation here. This place is a scam definitely do not recommend.

4.5

Pleasant and helpful staff

5

(Translated by Google) Excellent service, they solved my problem very quickly and thus they made me a fair charge, in fact I will take them as my favorite workshop (Original) Excelente servicio, resolvieron mi problema muy rápido y así me realizaron un cobro justo, de hecho que los tomare como mis taller favorito

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